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	<title>Kimind Consulting &#187; Collaboration</title>
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	<description>Enterprise 2.0 Strategic Consulting and Web 2.0 Services</description>
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		<title>Can an organization become &#8220;email-free&#8221;?</title>
		<link>http://www.kimind.com/2010/06/24/can-an-organization-become-email-free/</link>
		<comments>http://www.kimind.com/2010/06/24/can-an-organization-become-email-free/#comments</comments>
		<pubDate>Thu, 24 Jun 2010 09:27:57 +0000</pubDate>
		<dc:creator>Miguel Membrado</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Email]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[practice transformation]]></category>

		<guid isPermaLink="false">http://www.kimind.com/?p=703</guid>
		<description><![CDATA[  Working effectively without relying on email?   Not possible?   Think again. Much of the communications done in email is conversational &#8212;  a short question, a brief response.  Workers spend inordinate parts of their workday scanning through fractured email chains for information.  But enterprise-ready tools to better enable this mode of conversational communication has become available [...]]]></description>
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<div><img class="alignleft" title="email0" src="https://sites.google.com/a/kimind.com/marketing/_/rsrc/1276163615036/posts-to-publish-1/cananorganizationbecomeemail-free/Email-Free.jpg" alt="" width="107" height="103" /></div>
<p>Working effectively without relying on email?   Not possible?   Think again.</p>
<p><span style="font-weight: normal;">Much of the communications done in email is conversational &#8212;  a short question, a brief response.  Workers spend inordinate parts of their workday scanning through fractured email chains for information.  But enterprise-ready tools to better enable this mode of conversational communication has become available in recent months.</span></p>
<p><span style="font-weight: normal;"><img class="alignright" title="emailfree2" src="http://farm5.static.flickr.com/4027/4540911801_bc824ddbb3_o.png" alt="" width="227" height="251" />There have been many effective Web 2.0 collaborative tools available in themarket for some time, but one area that was missing that can impact the overuse of email for brief communications:</span>enterprise tools with the micro-blogging conversational style<span style="font-weight: normal;"> </span>commonly available in Twitter.<span style="font-weight: normal;"> While the consumer world is familiar with FriendFeed or the wall of FaceBook, the enterprise can take advantage of such tools as </span>Google Buzz <span style="font-weight: normal;">or </span><a href="https://sites.google.com/a/kimind.com/marketing/posts-to-publish-1/goog_559372169">SocialWok</a><span style="font-weight: normal;"> in the business world.</span></p>
<p><span style="font-weight: normal;">Kimind has been a strong supporter reducing the impact of email overuse since 2000, and within the last few months, we realized is now possible to eliminate email use.   Kimind implemented two separate projects in mid-2009 deploying a full-range of collaborative tools that form the base of enterprise 2.0.   After several months of use, we were struck by the fact that some members of these working groups were no longer using at all the email to communicate with each other.   No more email! These projects are now actually email-free!</span></p>
<p><span style="font-weight: normal;"><span id="more-703"></span><br /></span></p>
<p>This transition was noticed when other users of the work groups<span style="font-weight: normal;">,who were not using the conversational tools had not yet taken that step, noticed that they were not getting responses to their emails.  Those using the tools indicated they were not consulting their mailboxes anymore: the discussions between project members were now all produced in centralized and shared conversational tool, visible to all.They were spending long hours searching for information across fractured email chains. Most importantly, the value of group work, was produced, distributed and processed in a collaborative way in online office suite or in the wiki.   Editorial review and comments on these shared documents was conducted in the conversational tool.</span></p>
<p>So the answer to the question posed in the title of this post is YES! <span style="font-weight: normal;">It is now possible to be email-free!  Email-free at least in the internal functioning of a working group.  This trend can become a major advance for individual and collective productivity, as well as for the capitalization of expertise and knowledge of the organization.</span></p>
<p><span style="font-weight: normal;"> </span><br /> How to become e-mail free?</p>
<div>
<ul>
<li><span style="font-weight: normal;">use a collaborative online office suite for designing  your documents (word processing, spreadsheets, forms, etc. &#8230;) in real-time</span></li>
<li><span style="font-weight: normal;">use a wiki as project portal, where all the informations of your project will be consolidated, produced and / or bounded. Where any group member or any new entrant may be referenced at any time to find the information he wants.</span></li>
<li><span style="font-weight: normal;">use a conversational tool, at least a tool for micro-blogging visually managing lines of discussions in order to facilitate discussions in real time (as FriendFeed initiated and gradually becomes the implicit norm of conversational tools business, cf. screenshot above).</span></li>
</ul>
<p>For example, in Kimind <span style="font-weight: normal;">here are the collaborative infrastructure that we use:</span></p>
<ul>
<li>Google Apps: <span style="font-weight: normal;">for collaboration online &#8212;  shared, documents, spreadsheets, presentations, calendars, collaborative workspaces (wikis), chat, and forms (invitations to events, surveys).  Everything  produced is historicised  (complete document versioning, wikis, chats, etc),  so perfectly capitalized and  secure.   These tools replaces email exchanges about documents and emails use for transferring files from one individual to another.  Google Apps emails becomes a tool to handle email communication to external parties outside the workgroup or company.</span></li>
<li>SocialWok: <span style="font-weight: normal;">for the micro-blogging and the conversational, fully integrated with Google Apps, and to start a conversation about any document created in Google. Replaces all email exchanges to discuss around a document or an information.</span></li>
<li>Highrise: <span style="font-weight: normal;">for CRM, to retain the history of all conversations and actions about a customer. All customer information is consolidated in one place, more internal circulating email  about this.</span></li>
<li>Diigo: <span style="font-weight: normal;">a tool for social bookmarking, allowing the group to ensure a daily collaborative , and also to benefit all our members and readers. More bookmarks emails exchanged with clutter.</span></li>
<li>WordPress <span style="font-weight: normal;">for our website for managing both institutional pages, blog posts and simple contact forms.</span></li>
</ul>
</div>
<p><img class="alignleft" title="emailfree3" src="http://www.362point0.org/wp-content/uploads/Email-Free.jpg" alt="" width="107" height="103" />Become email free &#8212; get out of the vicious circle of the workday driven by the arrival of emails.<span style="font-weight: normal;">Work is done done by project context, with users being able to determine the time slots allocated to a particular activity.   Individuals can increase their efficiency and productivity, since they no longer need to spend hours organizing the information received by email.   It is already organized.</span></p>
<p>Becoming  email-free,<span style="font-weight: normal;"> is to access to a new way of organizing work, that  will be our future way of working for all.</span></p>
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		<title>A Web 2.0 project led by Kimind – Part II, Realization of the project</title>
		<link>http://www.kimind.com/2009/09/07/web-20-valeo-service-project-realization/</link>
		<comments>http://www.kimind.com/2009/09/07/web-20-valeo-service-project-realization/#comments</comments>
		<pubDate>Mon, 07 Sep 2009 06:13:48 +0000</pubDate>
		<dc:creator>Miguel Membrado</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[agile methodology]]></category>
		<category><![CDATA[collaborative]]></category>
		<category><![CDATA[Google Sites]]></category>
		<category><![CDATA[offshore]]></category>
		<category><![CDATA[project management]]></category>
		<category><![CDATA[Valeo Service]]></category>

		<guid isPermaLink="false">http://www.kimind.com/?p=513</guid>
		<description><![CDATA[(this article is translated from french original article written by Nicolas Réau) After having precisely defined the global idea of the project as explained in the previous note, we had to complete the website we were responsible of. We won this part of the contract because of our proposed costs and solution given the short [...]]]></description>
			<content:encoded><![CDATA[<p>(this article is translated from french original article written by Nicolas Réau)</p>
<p>After having precisely defined the global idea of the project as <a href="http://www.kimind.com/2009/09/01/web-20-valeo-service-project-definition/">explained in the previous note</a>, we had to complete the website we were responsible of. We won this part of the contract because of our proposed costs and solution given the short notice (less than 8 weeks for the first version), that were realistic unlike other responses to the tender).</p>
<p>We were able to propose this thanks to:</p>
<ul>
<li>An offshore development team (reducing costs)</li>
<li>An agile method of project management (gain speed and quality)</li>
<li>The XWiki development platform</li>
</ul>
<p><strong>The set up of an offshore development team</strong></p>
<p>To provide competitive cost of development, <strong>Kimind has been working from the beginning with an offshore development team </strong>located in China. We have acquired a great expertise on the subject, tested on many large scale projects. The offshore development is a very current topic&#8230; It clearly requires a good knowledge of remote collaborative work  and management, and agile methodologies when you are a small team. Which is fortunate, because everyone is teleworking at Kimind !</p>
<p>In addition to financial benefits, the agile operating methodology used with the development team, needed because of distance to avoid skidding, greatly contributes to fluidify the project progress!</p>
<p><strong>Quality monitoring and compliance with specifications , reporting</strong></p>
<p><strong>Our client did not have to directly deal with the development team</strong>. A Kimind’s consultant acted as an interface and has been the single point of contact and project management. This avoids the communication problems associated with offshore.</p>
<p><strong>The consultant acts as a coordinator between the different actors (customers, developers, designers &#8230;), supports the definition of detailed functional specifications based on feedbacks and monitors quality and progress.</strong></p>
<p>The reporting was done transparently using a collaborative platform website, <a href="https://www.google.com/a/UniversalLogin?continue=http%3A%2F%2Fsites.google.com%2F&amp;service=jotspot">Google Sites</a> in this case, since it was possible for our customer to follow the project evolution in real time and to give their feedback when necessary. Indeed, developers reported directly their progress there, specifications and other documentations were stored, avoiding any functional misunderstanding.</p>
<p>By the way, we notice that this way of working often helps to make people more sensitive to the &#8220;2.0&#8243; working methods, and they often emerge conquered! (Once the apprehension of the lack of an ultra-detailed specification is exceeded (aka &#8220;the umbrella&#8221;)) ☺</p>
<p>We were able to show a large flexibility. The agile methodology used, based on short iterations and customers’ feedbacks allow us to anticipate and resolve problems quickly, and also to <strong>change the specifications throughout the project if necessary, keeping well in mind the imperatives of time</strong>.</p>
<p><strong>Finally</strong></p>
<p>We have managed from start to finish the project, from requirements definition to delivery, providing both functional expertise and technical execution. All this, on the basis of very competitive costs due to the offshore development team and the use of the open source XWiki platform for development.</p>
<p>The client was very satisfied by the result that was shown in a trade show less than 8 weeks after starting the project and has fully covered its expectations (functional, budgetary, delays). Feedbacks on the project progress were very positive, particularly concerning the reactivity of different actors and flexibility.</p>
<p><strong>But all this was possible only because of the mutual trust relationship</strong>: no one was hiding behind a rigid 200 pages specifications, and everyone (the client, we, developers, designers &#8230;) worked with one goal in mind: keeping responsibilities and completing the project. This is for a light project  management: a great confidence and reliability of collaborators.</p>
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