Kimind Consulting

BBVA, Spain’s second largest bank, has gone Google. They will move their 110.000 employees to Google’s enterprise solution.

For the moment, more than 35 000 employees have access to it, thus already using the collaborative and communication features available with Google Apps.

• Gmail and Google Chat
• Google Calendar
• Google Docs
• Google Groups
• Google Sites
• Google Videos and more

The full migraton will be over by mid-2012. By then, the 110 000 employees at BBVA located over 26 countries will be fully using Google Apps.

A few months ago, Google launched the Google Apps Marketplace, a list of additional services grafted on Google Apps, and offered by third party publishers. Google Apps became then a complete “platform” ecosystem, aligned with new mobile’s app stores paradigm, or like force.com offers from Salesforce.

It is clear that this platform vision is a real success. This success is due to its ease of adoption, thanks to the fact that the applications are hosted, available as SaaS and Clouds. One click and any application you need for your information system becomes available.

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Google is rolling out a new feature in Google Apps Premier and Education editions, which will allow an administrator to disable a user connection remotely from the administration panel.

This is an important addition to the security capabilities of Google Apps. In the case of a lost laptop, for example, all open connections could be instantly terminated, preventing unauthorized access to the organization’s information.

The function is found in the user tab of the dashboard, and only available to administrators.

Google took the more useful bits of Facebook and Twitter, added a couple clever things and came up with a Facebook/Twitter for grown-ups.

After you activate Buzz on your gmail account, it will automatically “connect” you to anybody with whom you have a chat or you exchange some volume of mail. Posts are received in gmail, so it is completely integrated with mail and the other apps. Any post becomes a conversation, or a thread, when people post comments to it. Whenever someone makes a comment on a post that you are following, it goes back up to the top of the list (clever). It is, however, not like Google Wave because you cannot edit someone else’s post, only respond to it. I think that’s fine, it is not supposed to replace wikis, and it is equally suited to twitter-style one line posts or long conversations that can contain multiple media and span several days or months.

The most powerful feature, for me, is a sophisticated filter, like the one that filters spam in gmail. It allows you to stop following a thread without blocking a poster. You teach it what you want to see and what you don’t, and it will rate the posts on how relevant they should be to you. I think the net result will be that it will cut down a lot of noise and let the signal come through. At Google’s introduction of Buzz, someone (I think it was Bradley Horowitz) said that they were more concerned with productivity than friends, and I think it shows in the features and it will help a lot in the enterprise. I find it nice that I can specify that I am interested in someone’s posts when they talk about certain topics, but I don’t really want to be interrupted to read what they are having for breakfast.

It also has a fairly simple but effective privacy control, which appears to have been done in reaction to the blunders of Facebook. Google can monetize the information they will gather from the traffic without having to resell it to advertisers, so they can run circles around Facebook. There are still some potential issues, however, in particular in the way that it can establish connections automatically and make them visible without the user necessarily realizing it.

Currently it is only rolled out on gmail, but they made a strong commitment to have it available for enterprise Google Apps domains very quickly. I think it will be very successful there, because a lot of IT departments and old school managers are concerned about Facebook-like social networks, and will attempt to restrict them. Google Buzz will be coming through mail, so it will not be perceived in the same way – or blocked. I think the product will evolve by combining Google Voice, then Google Wave into it. It is probably what they intended to do all along, but they decided to come out with Buzz before they had the time to complete the integration, because they felt they needed to announce their presence in this field. And I think they are going to make a big dent in Facebook and Twitter over time. It will not be good news for people like Socialtext or SocialWok either (update: socialwok will synchronize his conversation feed with Buzz, good news). Of course, as part of the collaborative suite, it will also move the bar higher for Microsoft and IBM, and show that they have a hard time keeping up with today’s pace of software development.

In the short term, it will have less impact because it is only available on gmail, but also because the UI is still a little rough. I am sure they will fix all that in the next few months and that it will really take off in the enterprise.

Kimind has accompanied a large and global French company, Valeo, during a year, in the selection and the adoption of Google Apps for the whole company, which represents about 30,000 users. It was a world premier, because this large group chose all of the Google Apps, both the mail size (gmail, calendar, gtalk) and the collaborative dimension (docs + sites) to replace in term Microsoft Office and Lotus Notes in 90% of their daily usages. So far the major-accounts which have adopted Google Apps at this scale had done for one or two dimensions, not both.

Our work was mainly divided into 3 stages:

• the first step was the realization of an opportunity study, around 3 major areas: the 10 years vision of the office automation and collaborative business evolution; the impacts in terms of employees’ changes of usages ; losses or expected potential gains in terms of overall productivity for the company. The study, conducted at the same time with other actions concerning the choice of the final solution (between Microsoft, IBM and Google), has led to the final choice of the Google Apps by the group.

• the second step consisted in coordinating on real process a first functional Google Apps driver on 3 months to assess the changes of usages on a smaller sample and evaluate leading actions to a massive deployment. The driver, initially provided for less than 100 persons, has engaged fast several hundred users and has been acclaimed. Many metrics have been developed to measure user’s satisfaction through different fields and the adoption facilities. Results were extremely successful and led to the overall deployment.

• the third step is the final deployment to all employees, which is gradual according to different products, to existing developments and necessary technical or organizational evolutions. Google Docs and Sites are immediately deployed to all employees whereas Google Mail and Calendar requires a more gradual recovery of existing data on previous systems and will be deployed in early 2010 as officially announced by Valeo.

The feedback is extremely rich. The first interesting point is the ease with which users adopt the solution as soon as their profits are presented and demonstrated. Of course, 100% of the needs previously covered by Microsoft Office for example can not be covered by Google Apps (complex Excel spreadsheets, PowerPoint Slideshow filled with animations), but it makes you realize very quickly that:

1. users ask for simplicity, an easy production system and the possibility to exchange information with their employees. Once they realized that Google Docs for example offers those two dimensions simultaneously, they are willing to sacrifice some advanced aspects of existing products in order to get new Google solution’s benefits.
2. at least 90% of normal daily usages of an employee are covered by the Google tools. We can even affirm that 100% of the usages of a large majority of users is covered by the Google solution. Only what we might call  “power users” will need in some cases advanced features of Excel or PowerPoint (we consider Word as a part of another category because up to 99% of it is very quickly replaced by the direct online production by using the wiki mode or shared documents ). In this case and for that users we retain the version of MS Office, what drastically reduces the need in licenses (one license Google Apps costs 10 times less).

Contrary to many misconceptions in this field, Google Apps is not only suited to small companies but also to large ones. This real implementation confirms on one hand our own studies (solutions like Google are the future of office automation and collaboration) and on the other hand confirms that Google Apps is perfectly usable for large organizations, on a very large scale to replace Microsoft Office and any other collaborative solutions.

The only initial condition is to determine previously the needed usages transformation by the firm to switch from an old paradigm to a new on , and to implement a policy for adoption and dissemination that enables the softest deployment among employees, while enjoying the features of viral adoption of such a product.

Profits are then to go, not in terms of “better knowledge management ” or “better ability to innovate,” or any other qualitative argument difficult to quantify in the short term, but in terms of individual and collective productivity gains. Because at the end, the challenge of using those new tools is exactly located on the level of the daily work productivity (and this is the creed defended by Kimind since its creation through its consultants expertise).

By simplifying the usage of those tools and by fostering massive and instantaneous collaboration between employees (and beyond that, thanks to the immediate sharing with partners, customers or suppliers), individuals themselves and the group improve the flow of their work process, break down barriers accumulated over the past years and decompartmentalize bottlenecks of saturated mailboxes and overflowing shared file servers.

It is extremely easy thanks to field interviews conducted by Kimind’s consultants, to make protagonists themselves aware of huge time savings they will make in their whole process by excluding informal daily work displayed. Not only time savings but also the ability to perform tasks that were previously impossible because of the lack of true collaborative tools.

It is therefore a real transformation of usages that can be observed, which induces a transformation of the organization, and must therefore be underlined by the top management to be adopted quickly.
Google Apps is currently the only solution to such an approach and such productivity gains on a large scale and for large organizations. No other solution offers a broad functional spectrum, even if often it covers better some subsets.

But a large organization needs a global solution, and Google Apps is today the only operational alternative, what has been demonstrated through this massive deployment and feedback. Other actors like Microsoft and IBM will of course evoluate, but the transformation of their own architecture and attitude is extremely slow throughout the evolution of these solutions, and delays are important.

Google Apps is therefore perfectly suited to the usages of large organizations. The problem is not in that fact, but in the ability of large organizations to evolve and realize that it can and must do  it to reach new levels of productivity previously unsuspected.

Feel free to contact us directly if you hope for similar results, faster the projects are launched, faster the results are out.

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Marissa Mayer has announced few weeks ago the launch of iGoogle social. iGoogle social, it’s firstly a range of gadgets which let us interconnect to anyone to play together, share, challenge friends, etc … Then, iGoogle Social is an API for developers to create their own social gadgets.

In social networks like FaceBook, applications are embedded in the service itself and are not usable outside the service to keep users in the environment. With iGoogle social gadgets, it’s the future possibility of taking the gadgets in any other environment, because Google gadgets are made to be reusable thanks, in particular, to the OpenSocial standard launched two years ago.

So, it’s the opposite of the strategy of FaceBook that Google sets up, the ability to disseminate massively social functions in (pervasive in English) other web services

Google is faithful to his way of growing.

It is also one more step taken by the realtime web: permanent and real-time interconnection of Internet users through its services.